This 111-unit townhome community located in Collegeville, Pennsylvania has been managed by Associa Mid-Atlantic since 2021.
The community’s former management team hadn’t been keeping records or responding to homeowners. After terminating the contract with the former management company, the community faced multiple landscaping issues that needed to be addressed immediately.
Associa Mid-Atlantic’s community manager, Mari C., helped the community find a new landscaping company in the middle of a COVID-19outbreak when there weren’t many people around. Mari C. also found a snow removal team after the association’s former removal partner left them high and dry at the beginning of the snow season. In addition, a long-standing custom issue with landscaping was taken care of, and Mari C. continued to follow up until the issue was completely resolved. She attended nightly meetings with homeowners and did everything she could to make sure proper fixes were in place. Thanks to Mari C.’s hard work and dedication to problem-solving, the community handled all of its landscaping issues, and homeowners and board members remain very happy.